[Rt-devel] Fwd: Dashboards and other new features

Drew Taylor taylor.andrew.j at gmail.com
Mon Jun 30 17:48:41 EDT 2008

Oops. Should have gone to list too.

---------- Forwarded message ----------
From: Drew Taylor <taylor.andrew.j at gmail.com>
Date: Mon, Jun 30, 2008 at 10:47 PM
Subject: Re: [Rt-devel] Dashboards and other new features
To: Shawn M Moore <sartak at bestpractical.com>

On Wed, Jun 25, 2008 at 6:21 PM, Shawn M Moore <sartak at bestpractical.com> wrote:
> On Wed, Jun 25, 2008 at 01:20:23PM +0100, Drew Taylor wrote:
> Since I added the feature, I'll happily braindump what dashboards are.
> Todd's one-line summary is exactly right. A dashboard is a named, shared
> collection of saved searches that RT can email you whenever you want.
> You can create, modify, and subscribe to dashboards by going to
> Preferences then Dashboards.
> A dashboard can be shared between a group and the entire system. For
> example, in RT's own RT, we have a dashboard for the 3.8 release, shared
> across the RT Hackers group. This dashboard displays each upcoming RT
> release ticket, tickets that are blocking the 3.8.0 release, and some
> other useful searches.
> There's also a dashboard portlet that shows you each dashboard so no
> dashboard is more than a click away. Even better is that you can just
> bookmark the link to the dashboard and have that be your new home page.
> In a version beyond 3.8.0 (probably 3.8.1 but I haven't coded it yet so
> I can't say for sure), dashboards will contain any portlet, not just searches.
> Ideally "RT at a Glance" will end up being just a dashboard, since
> there's a fair amount of code and concept duplication.

And the new wiki page on Dashboards is
http://wiki.bestpractical.com/view/Dashboards. Patches welcome. :-)

 Drew Taylor * Web development & consulting
 Email: drew at drewtaylor.com * Site implementation & hosting
 Web : www.drewtaylor.com * perl/mod_perl/DBI/mysql/postgres

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