[Rt-devel] How to make changes to the RT website

Andy Werner Andy.Werner at amxinc.com
Fri May 2 14:01:43 EDT 2008

Thank you for the speedy response!

One question: Why do I need to remove all objects in the $RTHOME/var/mason_data/obj folder and will that have any negative consequences on the server?

Andy Werner
Help Desk Intern
AMX International, INC.
(208) 542-8230
andy.werner at amxinc.com

-----Original Message-----
From: Mike Peachey [mailto:mike.peachey at jennic.com]
Sent: Friday, May 02, 2008 11:54 AM
To: Andy Werner
Cc: rt-devel at lists.bestpractical.com
Subject: Re: [Rt-devel] How to make changes to the RT website

Andy Werner wrote:
> I’m trying to make some changes to the RT website.  Specifically, I’m
> trying to add a JavaScript to the “update ticket” screen.  I don’t know
> what file to change on the server and how to apply the changes so they
> are reflected on the website.  Any help on this would be helpful.



To apply:

apachectl stop
rm -rvf $RTHOME/var/mason_data/obj/*
apachectl start

Kind Regards,


Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England

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