[Rt-devel] Writing a GUI on top of RT

[Alexander Finger]

Hi,
we did some work on the UI (which unfortunately did not go the way I wanted
it to be ... but anyways); RT has a RESTful interface which makes it
relatively easy to integrate with whatever GUI you chose to design. Thinking
about it - even an Adobe-AIR-based Desktop client should be doable quickly
(wow, RT on the Desktop..). I've done a stub for OpenNMS and that was really
easy.

IMHO, with Ajax or AIR and REST you can quickly come up with a slicker user
experience. I have no experience with the Selfservice interface so far but
might be I find an hour tonight to install RT again and look at it.

best
Alex

On Mon, Apr 27, 2009 at 3:41 PM, Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu>wrote:

> Have you looked at the SelfService interface
> (http://your.rt.server/SelfService)?  It is much less cluttered and by
> default lets an unprivileged user see only tickets they have opened or
> (with one click) resolved tickets they have requested.
>
> If end users are left unprivileged, they will be directed there by
> default.
>
> vxtrq wrote:
> > Greetings,
> >
> > Where I work, the technical department use RT for handling support
> errands,
> > which works great. We would like, however, to let more non-technical
> > departments use RT for the same purpose. I feel however that the RT GUI
> is a
> > bit too technical for most of the people I have in mind, and we've been
> > thinking about writing our own GUI on top of it, a very easy and
> > non-technical one.
> >
> > Have anyone done this before? Is it doable? From what I've understand,
> there
> > are several RT Perl Modules that can be used for this.
> >
> > Any general tips?
> >
> > Thanks,
> > Robert
> >
>
> --
> Drew Barnes
> Applications Analyst
> Network Resources Department
> Raymond Walters College
> University of Cincinnati
>
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