[Rt-devel] display.html and customer data

[Alejandro Imass]

Just add the field as a custom field and then do the interface with
ledgersmb via database. I take it you want to invoice in ledgersmb for
resolving ticket. Here is what I would do:

1) Add a normal custom field to RT
2) Create a custom class and assign it to the event in the particular
queue, or use the script facility as well
3) In the custom class/script, you will have access to the ticket
object and the extra field(s).
4a) Take that info and leave it in a transaction table for later
pickup by the ledgersmb interface, or
4b) Use DBI to create a record directly in the ledgersmb database, or
4c) post to the ledgersmb shell API

Start by reading:

http://rt.bestpractical.com/view/CleanlyCustomizeRT
http://rt.bestpractical.com/view/WriteCustomAction
http://rt.bestpractical.com/view/Documentation


Mentioning your interface with ledgersmb without any context was a bit
far-fetched and since you mention you are new to  the FOSS world:

http://catb.org/~esr/faqs/smart-questions.html

So go RTFM ;-)

Best,
Alejandro Imass

On Thu, Aug 13, 2009 at 1:36 PM, shaker Khzym<shakerramses at hotmail.com> wrote:
> Dear Sir,
>
>       I am new to open source code world.
>      1-   In  Ticket/display.html
>                  $m->callback (TicketObj =>$TicketObj, ARGSRef => \ARGS,
> CallbackName =>'Initial');
>                   my question , CallbackName -> 'Initial' , you call Initail
> function , or  what is it mean. I couldn't find Initail function.
>
>      2-    I am training to add customer text box in display ticket pag ,and
> join it with ledgersmb customer data, anyone has any information around this
> point.
>
>       Please, advise me for my 2 questions.
> Thanks a lot for your patience.
> Best wishes,
> Shaekir,
>
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