[Rt-devel] Time Worked Transaction

[Joel Hartshorn]

That would be very cool.

Please let me know when you have something to share.  It seems there are at
least a few of us that would love to see this.

Thanks, 


Joel Hartshorn
Internet Engineer/New Media
The Seattle Times Company
206 464 2323
nwsource.com | seattletimes.com 


-----Original Message-----
From: Fran Fabrizio [mailto:fran at cis.uab.edu] 
Sent: Sunday, August 16, 2009 4:30 PM
To: Joel Hartshorn
Cc: rt-devel at lists.bestpractical.com
Subject: Re: [Rt-devel] Time Worked Transaction


Joel,

I have a script that does exactly this.  In fact, I just need to spend about
an hour with it, and then I was planning on sharing it on the list in the
next week or two.  However, if it is urgent, I can send it to you sooner, in
its current state as-is (I think it is fully functional, but wanted to do
some more testing and cleanup).  Let me know.

-Fran

Joel Hartshorn wrote:
>
> I need to report on time spent per ticket per time period per owner.  
> Unfortunately, not all time transactions are recorded the same way.  
> Is there a simple way to record a transaction for "ALL" time deltas 
> regardless of the input method (email, one of the various forms).
>
> IE.  Does RT allow me to put event triggers on fields?  Or, ???
>
> Joel Hartshorn
> Internet Engineer/New Media
> The Seattle Times Company
> 206 464 2323
> nwsource.com | seattletimes.com
>
>
> ----------------------------------------------------------------------
> --
>
> _______________________________________________
> List info: 
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
>   

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