[Rt-devel] Help adding Information from a e-mail to RT

Eleanor J. Evans [Panix Staff] eje at panix.com
Tue Dec 1 11:50:50 EST 2009

On Sun, Nov 29, 2009 at 06:34:26PM +0100, Thomas Br?utigam wrote:
> So my customer can just a random e-mail with the [RT #1234] number
> in the subject line RT figures out that this e-mail need to be added
> to the RT Ticket 1234?

Yes, and so can you (forward random e-mails to RT with the magic
string in the subject line).

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