[Rt-devel] Rt-devel Digest, Vol 69, Issue 2

[Thomas Bräutigam]

Hi Eleanor,

And thats all, okay this is super simple.

Cheers Thomas

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Subject: Rt-devel Digest, Vol 69, Issue 2

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Today's Topics:

   1. Re: Help adding Information from a e-mail to RT
      (Eleanor J. Evans [Panix Staff])


----------------------------------------------------------------------

Message: 1
Date: Tue, 1 Dec 2009 11:50:50 -0500
From: "Eleanor J. Evans [Panix Staff]" <eje at panix.com>
Subject: Re: [Rt-devel] Help adding Information from a e-mail to RT
To: Thomas Br?utigam <thomas.braeutigam at nexustelecom.com>
Cc: "rt-devel at lists.bestpractical.com"
        <rt-devel at lists.bestpractical.com>
Message-ID: <20091201165050.GA29229 at panix.com>
Content-Type: text/plain; charset=us-ascii

On Sun, Nov 29, 2009 at 06:34:26PM +0100, Thomas Br?utigam wrote:
> So my customer can just a random e-mail with the [RT #1234] number in
> the subject line RT figures out that this e-mail need to be added to
> the RT Ticket 1234?

Yes, and so can you (forward random e-mails to RT with the magic string in the subject line).

>From http://wiki.bestpractical.com/view/EmailInterface:

$rtname (scalar) - name of the RT instance, is used in subject of emails to get/store ID of tickets. See also RenameInstance.

However you've set your $rtname in RT_SiteConfig.pm, that is the magic string for the subject line.  RT will attach any message whose subject has the string [$rtname #<ticketnumber>] to ticket <ticketnumber>.


--
Eleanor J. (Piglet) Evans, eje at panix.com Customer Support, (212) 741-4400


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