[Rt-devel] RT 3.6.5 on Fedora Core 8 doesn't seem to detect Local customizations

Cynthia A Segura csegura at usgs.gov
Thu Feb 5 15:02:39 EST 2009


I am running Request Tracker 3.6.5 (rt-3.6.5-3.fc8) on a Fedora Core 8 
platform. I?m trying to make customizations in the local directory tree, 
but RT doesn?t seem to be picking up the local path. 

I have checked the RT.pm file (installed under 
/usr/lib/perl5/vender_perl/5.8.8/RT.pm) to determine the Mason local path. 
In this file, the $MasonLocalComponentRoot is set to 

So, to test customization, I copied the Logo file from 
/usr/share/rt3/html/Elements/Logo to /usr/local/lib/rt3/html/Elements/Logo 
(preserving the permissions). And just to see, if I could reflect changes 
in the local Logo file, I changed the default logo to a file that doesn?t 

<a href="http://bestpractical.com"><img 
src="<%$RT::WebImagesURL%>/BLAH.gif" alt="<%loc("Best Practical Solutions, 
LLC corporate logo")%>" width="177" height="33" /></a> 

And then restarted apache. There was no effect. When I make this same 
change in the /usr/share/rt3/html/Elements/Logo file, the change takes 
effect. It?s almost as if RT isn?t reading the local file. 

Any help would be greatly appreciated!!! I?m totally stuck. 
Thanks in advance, 
Cynthia Segura 
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