[Rt-devel] FW: [rt-users] Tracking a bug with WYSIWYG editor and IE7

Mon Mar 2 05:19:29 EST 2009

I am forwarding this to the dev list, hoping that it may receive a bit more attention there.

Any pointers as to what this could be?

Michael has this bug with his vanila 3.8.2 install when he has disabled his only extension, RTFM to see if it makes any difference. It looks like it might be login specific, because hes not experiencing the problem with every user on his system.

I get it only when RTx-EmailCompletion is enabled, but I am experiencing the problem with every user.

Another user received it and doesn't have RTx-EmailCompletion installed.

-----Original Message-----
From: Michael Finn [mailto:mfinn at nbutexas.com] 
Sent: 27 February 2009 19:44
To: Alex Young; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Tracking a bug with WYSIWYG editor and IE7

Further testing:
Logged into a different PC (Remote Desktop); logged into RT w/ IE7 --> same problem (55 chars, extra garbage).
Logged into RT as root w/ IE7 --> did NOT have the problem.
Fellow IT user (with same permissions as mine) is also not having this problem.
It looks like *I'm* the lucky one. :(

What could it be about *my* login in RT that's causing this issue???

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Michael Finn
> Sent: Friday, February 27, 2009 9:28 AM
> To: Alex Young; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
> 
> I just tried it with RTFM disabled, and got the same results:
> =============
> Subject: 3rd test of RT in IE7
> MIME-Version: 1.0
> Content-Type: text/html; charset="UTF-8"
> X-Mailer: MIME-tools 5.427 (Entity 5.427)
> Content-Disposition: inline
> Content-Transfer-Encoding: binary
> X-RT-Original-Encoding: utf-8
> Content-Length: 55
> 
> <p>I
> 've disabled
> RTFM&nbsp;to test the IE7 pr
> oblem
> =============
> 
> > -----Original Message-----
> > From: Alex Young [mailto:alexyoung at scoutsolutions.co.uk]
> > Sent: Friday, February 27, 2009 5:04 AM
> > To: Michael Finn; rt-users at lists.bestpractical.com
> > Subject: RE: Tracking a bug with WYSIWYG editor and IE7
> >
> > I am using pretty much the same as you, except I'm running IE7 on
> > Vista.
> >
> > Michael, do oyu still have this bug if you disable RTFM?
> >
> > I can reproduce the error consistantly whenever I hit reply/comment
> to
> > a specific transaction. Depending on which transaction I
> reply/comment
> > on changes the site that the data is truncated. Doesnt matter how
> much
> > more I type into the reply/comment, each transaction also truncated
> at
> > the same bytes regardless.
> >
> > The Javascript errors I had in IE had nothing to do with this bug. I
> > fixed it my removing the references to scriptalicous.js and
> > prototype.js in the modified header from the RTx-EmailCompletion
> > header.
> >
> > -----Original Message-----
> > From: Michael Finn [mailto:mfinn at nbutexas.com]
> > Sent: 25 February 2009 20:59
> > To: Alex Young; rt-users at lists.bestpractical.com
> > Subject: Tracking a bug with WYSIWYG editor and IE7
> >
> > The only extension I have is RTFM. More specs:
> > RT-3.8.2
> > RTFM-2.4.1
> > MySQL 5.0.67 (external server)
> > IE 7.0.5730.11 on WinXP SP3
> > IE7 Add-ons don't apply, because I experienced the same issue in IE7
> > "safe mode" ('iexplore -extoff').
> >
> > I'm baffled.
> >
> > > -----Original Message-----
> > > From: Alex Young [mailto:alexyoung at scoutsolutions.co.uk]
> > > Sent: Wednesday, February 25, 2009 12:38 PM
> > > To: Michael Finn; rt-users at lists.bestpractical.com
> > > Subject: RE: [rt-users] Trying to track a bug with WYSIWYG
> editor,IE7
> > > and RTx-EmailCompletion
> > >
> > > Hmmm... odd that I dont get the error when I remove RTx-
> > > EmailCompletion, but you're not using it. What other extensions are
> > you
> > > using? Do you still get this problem if they are disabled?
> > >
> > > Mine is getting truncated at 319 characters on every one. I never
> > > noticed it before.
> > >
> > > Looks like my JavaScript error is unrelated. Its a RTx-
> > EmailCompletion
> > > specific error that, so nothing to do with the truncation.
> > >
> > >
> > > ================================================
> > > MIME-Version: 1.0
> > > X-Mailer: MIME-tools 5.427 (Entity 5.427)
> > > Content-Disposition: inline
> > > Content-Type: text/html; charset="UTF-8"
> > > Content-Transfer-Encoding: binary
> > > X-RT-Original-Encoding: utf-8
> > > RT-Send-CC:
> > > Content-Length: 319
> > >
> > > <p>Does it do it when inserting content fro
> > > m the previous page?</p>
> > > <p>On Wed Feb 25 14:58:45 2009, ayoung wrote:
> > > <br />
> > > &gt; T
> > > his is a
> > > lon
> > > g winded reply to see if IE will br
> > > eak
> > >  with the WYSIWYG <br /
> > > >
> > > &
> > > gt; editor yet <br />
> > > &gt; again. <br />
> > > &gt; <br />
> > > &gt;
> > >  I
> > > cant understand why it breaks. <br />
> > > &g
> > > t
> > > ;
> > > ================================================
> > >
> > >
> > > -----Original Message-----
> > > From: Michael Finn [mailto:mfinn at nbutexas.com]
> > > Sent: 25 February 2009 18:26
> > > To: Alex Young; rt-users at lists.bestpractical.com
> > > Subject: RE: [rt-users] Trying to track a bug with WYSIWYG
> editor,IE7
> > > and RTx-EmailCompletion
> > >
> > > Alex,
> > >
> > > I've observed the same kind of behavior when I use the "New ticket
> > in"
> > > button at the top, but not when I enter a comment or reply.
> > > Additionally, my text is truncated at 55 characters.  I'm having
> this
> > > issue in IE7, but not Firefox 3.  I don't get JavaScript errors in
> > > either browser.
> > >
> > > I do not use RTx-EmailCompletion, however.  Here's an example of
> what
> > > I'm seeing (with headers):
> > > =================
> > > MIME-Version: 1.0
> > > Content-Type: text/html; charset="UTF-8"
> > > X-Mailer: MIME-tools 5.427 (Entity 5.427)
> > > Content-Disposition: inline
> > > Content-Transfer-Encoding: binary
> > > X-RT-Original-Encoding: utf-8
> > > Content-Length: 55
> > >
> > > <p>K
> > > . Tibbels PC&
> > > nbsp;won't boot.&nbsp; &quot
> > > ;Strik
> > > =================
> > >
> > > Mike
> > > -----------------
> > > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > > bounces at lists.bestpractical.com] On Behalf Of Alex Young
> > > Sent: Wednesday, February 25, 2009 10:45 AM
> > > To: rt-users at lists.bestpractical.com
> > > Subject: [rt-users] Trying to track a bug with WYSIWYG editor,IE7
> and
> > > RTx-EmailCompletion
> > >
> > > Hi,
> > >           I'm trying to track down a bug I am experiencing with RT,
> > its
> > > WYSIWYG editor, IE7 and RTx-EmailCompletion.
> > >
> > > On my install when RT inserts content automatically into the body
> of
> > > the WYSIWYG editor.
> > >
> > > I only get this error when using Internet Explorer 7 (Haven't tried
> > > other IE versions). Firefox doesn't suffer.
> > >
> > > If I insert and RTFM article, my user signature (set under users
> > > preferences), or hit reply/comment on a ticket transaction it posts
> > the
> > > info correct into the WYSIWYG editor window. When submitting that
> > page
> > > the transaction content randomly inserts spaces, line breaks, and
> > chops
> > > off the end of the content.
> > >
> > > If I disable RTx-EmailCompletion it works fine.
> > >
> > > I also have a JavaScript error in IE7 when RTx-EmailCompletion is
> > > enabled;
> > > Line: 2
> > > Char: 1
> > > Error: Syntax error
> > > Code: 0
> > >
> > > This error shows on every page. Looks like it's a problem with RTx-
> > > EmailCompletion. It doesn't give a JS error in Firefox.
> > >
> > > Has anyone else had this problem or been able to fix it?
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