[Rt-devel] Altering a new ticket's subject

[Dan Thomson]

Ah! Can't believe I missed that RawMessageRef argument. This is
exactly what I need.

Thanks!

2009/3/23 Jesse Vincent <jesse at bestpractical.com>:
>
> Dan,
>
> I'd recommend an RT::Interface::Email::Plugin
>
> You can set the plugins you want in your RT_SiteConfig and the plugins
> can massage messages before RT touches them.
>
> On Fri, Mar 20, 2009 at 04:38:29PM -0400, Dan Thomson wrote:
>> Hey all,
>>
>> I've been playing with RT recently and I've been charged with making
>> small automatic modifications to a ticket's Subject field upon
>> reception of an email. I'm trying to do this in the least invasive way
>> possible, but I can't figure out how to do this without making
>> modifications to the actual RT code base.
>>
>> What I'm doing presently is making use of the "Pre" callback in
>> mail-gateway to add some tags to the message subject line, then
>> returning the modification to $ARGS{'message'}.
>>
>> eg.
>>
>>        diff -Nur rt-3.6.1/html/REST/1.0/NoAuth/mail-gateway
>> rt-3.6.1-subjecttags/html/REST/1.0/NoAuth/mail-gateway
>>        --- rt-3.6.1/html/REST/1.0/NoAuth/mail-gateway  2009-03-20
>> 14:10:23.000000000 -0400
>>        +++ rt-3.6.1-subjecttags/html/REST/1.0/NoAuth/mail-gateway
>> 2009-03-20 14:10:46.000000000 -0400
>>        @@ -52,7 +52,11 @@
>>         $ticket => undef
>>         </%ARGS>
>>         <%init>
>>        -$m->comp('/Elements/Callback', _CallbackName => 'Pre', %ARGS);
>>        +my %argsTmp = $m->comp('/Elements/Callback', _CallbackName =>
>> 'Pre', %ARGS);
>>        +if($argsTmp{'message'})
>>        +{
>>        +   $ARGS{'message'} = $argsTmp{'message'};
>>        +}
>>         use RT::Interface::Email ();    # It's an exporter, but we don't care
>>         $r->content_type('text/plain; charset=utf-8');
>>         $m->error_format('text');
>>
>>
>> There's gotta be a better way, but I don't know the code well enough
>> myself. Can anybody point me in the right direction here? I'm
>> presently using version 3.6.1 (I know, I know, I know :)). Any help
>> would be appreciated.
>>
>> Thanks,
>>
>> --
>> Dan Thomson
>> _______________________________________________
>> List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
>>
>
> --
>



-- 
Dan Thomson