[Rt-devel] Altering a new ticket's subject

[Dan Thomson]

It turns out that doesn't solve my problem.

Since I'm changing the subject line, I need a modified subject value,
but the subject is parsed out of the message before it ever hits the
plugins.

Basically, I need to modify $Message->head->get("Subject") (in
RT::Interface::Email::Gateway) but there's no way to do that from a
mail plugin.

2009/3/23 Dan Thomson <thomson.dan at gmail.com>:
> Ah! Can't believe I missed that RawMessageRef argument. This is
> exactly what I need.
>
> Thanks!
>
> 2009/3/23 Jesse Vincent <jesse at bestpractical.com>:
>>
>> Dan,
>>
>> I'd recommend an RT::Interface::Email::Plugin
>>
>> You can set the plugins you want in your RT_SiteConfig and the plugins
>> can massage messages before RT touches them.
>>
>> On Fri, Mar 20, 2009 at 04:38:29PM -0400, Dan Thomson wrote:
>>> Hey all,
>>>
>>> I've been playing with RT recently and I've been charged with making
>>> small automatic modifications to a ticket's Subject field upon
>>> reception of an email. I'm trying to do this in the least invasive way
>>> possible, but I can't figure out how to do this without making
>>> modifications to the actual RT code base.
>>>
>>> What I'm doing presently is making use of the "Pre" callback in
>>> mail-gateway to add some tags to the message subject line, then
>>> returning the modification to $ARGS{'message'}.
>>>
>>> eg.
>>>
>>>        diff -Nur rt-3.6.1/html/REST/1.0/NoAuth/mail-gateway
>>> rt-3.6.1-subjecttags/html/REST/1.0/NoAuth/mail-gateway
>>>        --- rt-3.6.1/html/REST/1.0/NoAuth/mail-gateway  2009-03-20
>>> 14:10:23.000000000 -0400
>>>        +++ rt-3.6.1-subjecttags/html/REST/1.0/NoAuth/mail-gateway
>>> 2009-03-20 14:10:46.000000000 -0400
>>>        @@ -52,7 +52,11 @@
>>>         $ticket => undef
>>>         </%ARGS>
>>>         <%init>
>>>        -$m->comp('/Elements/Callback', _CallbackName => 'Pre', %ARGS);
>>>        +my %argsTmp = $m->comp('/Elements/Callback', _CallbackName =>
>>> 'Pre', %ARGS);
>>>        +if($argsTmp{'message'})
>>>        +{
>>>        +   $ARGS{'message'} = $argsTmp{'message'};
>>>        +}
>>>         use RT::Interface::Email ();    # It's an exporter, but we don't care
>>>         $r->content_type('text/plain; charset=utf-8');
>>>         $m->error_format('text');
>>>
>>>
>>> There's gotta be a better way, but I don't know the code well enough
>>> myself. Can anybody point me in the right direction here? I'm
>>> presently using version 3.6.1 (I know, I know, I know :)). Any help
>>> would be appreciated.
>>>
>>> Thanks,
>>>
>>> --
>>> Dan Thomson
>>> _______________________________________________
>>> List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
>>>
>>
>> --
>>
>
>
>
> --
> Dan Thomson
>



-- 
Dan Thomson