[Rt-devel] ticket creation from web interface fails undefined ParseAddressFromHeader

Jac Gubbels jhj.gubbels at gmail.com
Tue Sep 1 01:16:29 EDT 2009


Because I did not get an answer on the user mailing list and have a
suspicion my problem is not a configuration issue but has to do with
me making a mistake during update, I am trying my luck here.

Upon creation of a ticket through the web interface I get the following error:

Undefined subroutine &RT::EmailParser::ParseAddressFromHeader called
at /opt/rt3/bin/../lib/RT/User_Local.pm line 272.

My staff has reported this error recently, but it might be related to
an update from 3.8.2 to 3.8.4 as that is the last change that was made
to our installation. In the wiki and lists I could only find this
error in relation to LDAP authentication. We are in fact
authenticating using LDAP (AD). Here is our full setup

Apache/2.2.8 (Ubuntu) DAV/2 SVN/1.4.4 PHP/5.2.3-1ubuntu6.5
mod_ssl/2.2.8 OpenSSL/0.9.8g  mod_perl/2.0.3 Perl/v5.8.8

Any suggestions as on where to start looking for a fix to this problem?

I can see the routine ParseAddressFromHeader does not exist in
/opt/rt3/lib/RT/EmailParser.pm. I have installed all perl mail
functionality I could find using CPAN.

Sorry for duplicating this issue on two mail lists.

Thanks a lot!

-- Jac

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