[Rt-devel] ticket creation from web interface fails undefined ParseAddressFromHeader

Ruslan Zakirov ruslan.zakirov at gmail.com
Tue Sep 1 06:44:48 EDT 2009

This function probably is in RT/Interface/Email.pm.

On Tue, Sep 1, 2009 at 9:16 AM, Jac Gubbels<jhj.gubbels at gmail.com> wrote:
> Hi,
> Because I did not get an answer on the user mailing list and have a
> suspicion my problem is not a configuration issue but has to do with
> me making a mistake during update, I am trying my luck here.
> Upon creation of a ticket through the web interface I get the following error:
> Undefined subroutine &RT::EmailParser::ParseAddressFromHeader called
> at /opt/rt3/bin/../lib/RT/User_Local.pm line 272.
> My staff has reported this error recently, but it might be related to
> an update from 3.8.2 to 3.8.4 as that is the last change that was made
> to our installation. In the wiki and lists I could only find this
> error in relation to LDAP authentication. We are in fact
> authenticating using LDAP (AD). Here is our full setup
> Apache/2.2.8 (Ubuntu) DAV/2 SVN/1.4.4 PHP/5.2.3-1ubuntu6.5
> mod_ssl/2.2.8 OpenSSL/0.9.8g  mod_perl/2.0.3 Perl/v5.8.8
> Any suggestions as on where to start looking for a fix to this problem?
> I can see the routine ParseAddressFromHeader does not exist in
> /opt/rt3/lib/RT/EmailParser.pm. I have installed all perl mail
> functionality I could find using CPAN.
> Sorry for duplicating this issue on two mail lists.
> Thanks a lot!
> -- Jac
> _______________________________________________
> List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel

Best regards, Ruslan.

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