[Rt-devel] RT 4.0.0rc1 available

[Odhiambo Washington]

On Thu, Dec 30, 2010 at 3:31 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Thu, Dec 30, 2010 at 03:06:12AM +0300, Odhiambo Washington wrote:
> >    On Thu, Dec 30, 2010 at 3:02 AM, Jesse Vincent <[1]
> jesse at bestpractical.com> wrote:
> >
> >      > PS: Is there a reason why
> >      > CannedReplies<[2]
> http://requesttracker.wikia.com/wiki/CannedReplies>feature
> >      > is not yet integral part of RT? I'd have thought it better to
> have,
> >      > even if not used. I request that it goes into 4.0.0:)
> >
> >      RT 4.0 includes RTFM, which provides stock answers functionality.
> >
> >    Sorry, but I think CannedReplies looked easier to handle
> out-of-the-box than RTFM. Perhaps
> >    this is because I've not quite used RTFM.
> >    Is there a nice howto somewhere which can make a newbie understand how
> to use RTFM, now that
> >    it's paart of the core RT?
>
> Please have a read through docs/articles_introduction.pod
>

Hi Kevin,

The last time I looked at RTFM, I simply could not wrap my head around the
Custom Fields topic as it appeared to require some in-depth knowledge of RT
and perl. Am I wrong in that assumption? OTOH, CannedResponses don't really
require that much head knocking.



-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Damn!!
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