[Rt-devel] RT 4.0.0rc1 available
odhiambo at gmail.com
Thu Dec 30 03:33:38 EST 2010
On Thu, Dec 30, 2010 at 3:31 AM, Kevin Falcone <falcone at bestpractical.com>wrote:
> On Thu, Dec 30, 2010 at 03:06:12AM +0300, Odhiambo Washington wrote:
> > On Thu, Dec 30, 2010 at 3:02 AM, Jesse Vincent <
> jesse at bestpractical.com> wrote:
> > > PS: Is there a reason why
> > > CannedReplies<
> > > is not yet integral part of RT? I'd have thought it better to
> > > even if not used. I request that it goes into 4.0.0:)
> > RT 4.0 includes RTFM, which provides stock answers functionality.
> > Sorry, but I think CannedReplies looked easier to handle
> out-of-the-box than RTFM. Perhaps
> > this is because I've not quite used RTFM.
> > Is there a nice howto somewhere which can make a newbie understand how
> to use RTFM, now that
> > it's paart of the core RT?
> Please have a read through docs/articles_introduction.pod
The last time I looked at RTFM, I simply could not wrap my head around the
Custom Fields topic as it appeared to require some in-depth knowledge of RT
and perl. Am I wrong in that assumption? OTOH, CannedResponses don't really
require that much head knocking.
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