[Rt-devel] RT 4.0.0rc1 available

Kevin Falcone falcone at bestpractical.com
Thu Dec 30 09:58:04 EST 2010

On Thu, Dec 30, 2010 at 11:33:38AM +0300, Odhiambo Washington wrote:
>    On Thu, Dec 30, 2010 at 3:31 AM, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
>      On Thu, Dec 30, 2010 at 03:06:12AM +0300, Odhiambo Washington wrote:
>      > Â Â On Thu, Dec 30, 2010 at 3:02 AM, Jesse Vincent <[1][2]jesse at bestpractical.com> wrote:
>      >
>      > Â Â Â > PS: Is there a reason why
>      > Â Â Â > CannedReplies<[2][3]http://requesttracker.wikia.com/wiki/CannedReplies>feature
>      > Â Â Â > is not yet integral part of RT? I'd have thought it better to have,
>      > Â Â Â > even if not used. I request that it goes into 4.0.0:)
>      >
>      > Â Â Â RT 4.0 includes RTFM, which provides stock answers functionality.
>      >
>      > Â Â Sorry, but I think CannedReplies looked easier to handle out-of-the-box than RTFM.
>      Perhaps
>      > Â Â this is because I've not quite used RTFM.
>      > Â Â Is there a nice howto somewhere which can make a newbie understand how to use RTFM,
>      now that
>      > Â Â it's paart of the core RT?
>      Please have a read through docs/articles_introduction.pod
>    The last time I looked at RTFM, I simply could not wrap my head around the Custom Fields topic
>    as it appeared to require some in-depth knowledge of RT and perl. Am I wrong in that
>    assumption? OTOH, CannedResponses don't really require that much head knocking.

Have you read through the documentation I wrote and referenced?
Articles require a single custom field to hold content and absolutely no
perl code.

-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-devel/attachments/20101230/e0097e38/attachment.pgp>

More information about the rt-devel mailing list