[Rt-devel] Any ideas on approach to add Additional "placeholders" for CustomField links?

[Kevin Falcone]

On Mon, Feb 08, 2010 at 02:15:32PM -0500, Brian D wrote:
> Guys,
> 
> I have some opportunities where it would be advantageous to link to
> other systems using the CustomField links, but I would like to be able
> to use information from potentially multiple other ticket
> properties/custom field values in my link creation.  Right now this is
> not generically permitted, but it would seem like it would be a good
> general-purpose thing to add that others could benefit from.
> 
> In looking at ObjectCustomFieldvalue_Overlay.pm, I do not see a
> "clean" way to extend the available %placeholders to do what I was
> thinking.
> 
> The main problem is that when you are in that code, $self is the
> custom field obj, not the parent ticket.

$self->Object should get you the Ticket

-kevin

> So I'm looking for suggestions on what would be the best way to add
> placeholders generically for the other custom fields of the ticket?
> 
> For reference, the URLs I would like to craft might be something along
> the lines of:
> 
> 
> http://assetsystem/lookup?user=__CF.UserName__&machine=__CF.hostname__&ref=ticket-__id__
> 
> 
> Having the ability to call some custom code to craft URLs where more
> logic vs simple template replacement could also be useful, but in the
> cases above, it's not required.
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