[Rt-devel] Possible bug in Rt 3.8.7 SelfService ?

Kevin Falcone falcone at bestpractical.com
Fri Jan 8 10:50:33 EST 2010

On Fri, Jan 08, 2010 at 04:00:04PM +0100, L B wrote:
> Hi,
>  I upgraded RT from 3.6.6 to 3.8.7. Everything went fine but, when I
> connect to the selfservice as a non privileged user, there is a loop
> and the open/closed ticket pages load forever, and I get 100% cpu
> process on the server. It doesn't happen when I click on "create
> ticket".

I can't replicate this with an unpriv user on 3.8.7 who has no rights
but is the requestor of a ticket entered in the system.  
I think we're going to need a clearer picture of your apache/rt
configuration and some apache logs of what is happening.


>  I fixed the problem by giving permissions "show ticket" (and "reply
> ticket" but I think this one didn't help) to requestor and cc. But
> this loop (in the more or less default configuration) isn't normal I
> think.
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