[Rt-devel] Updating RT from an LDAP database

[Jonah Hirsch]

I need to stop reading things so fast. My brain put "other extension"
together with the LDAPImport extension.

Anyway, I tried the LDAPImport extension, but I didn't see an *easy* way to
get it to go through every user in RT and update their info.
Jonah Hirsch
-----------------------


On Thu, Jul 8, 2010 at 3:11 PM, Jonah Hirsch <crazydog115 at gmail.com> wrote:

> Yeah, I got that installed, but I'm still getting those same errors.
> Jonah Hirsch
> -----------------------
>
>
>
> On Thu, Jul 8, 2010 at 3:07 PM, Kevin Falcone <falcone at bestpractical.com>wrote:
>
>> On Thu, Jul 08, 2010 at 12:10:33PM -0700, Jonah Hirsch wrote:
>> >    I realized that my line numbers will be different as I've edited the
>> script.
>> >    Line 70: my $ldaphandle = RT::User::LdapConnect();
>>
>> You seem to have missed the second paragraph which explains that you
>> also need another extension they wrote
>>
>> Have you looked into
>> http://search.cpan.org/dist/RT-Extension-LDAPImport/
>> to see if it will do the syncing you want?
>>
>> -kevin
>>
>> >
>> >    On Thu, Jul 8, 2010 at 12:07 PM, Jonah Hirsch <[1]
>> crazydog115 at gmail.com> wrote:
>> >
>> >      We just migrated our RT system from an old installation on an old
>> server to a new one that
>> >      will use LDAP to create users.
>> >      The issue is that we already have a good number of users on the old
>> system, and would like
>> >      to keep them around.
>> >      I realize the most straight forward decision is to simply rename
>> the users (and change their
>> >      email addresses), and when they are recreated when a user first
>> logs in, just shred the old
>> >      accounts and replace the relations to the new ones.
>> >      I then got to thinking that there must be a way to update the users
>> in RT through LDAP, not
>> >      only for this reason but for regular maintenance.
>> >      Anyway, I was googling around and found this old script from 2005
>> >      [2]
>> http://lists.bestpractical.com/pipermail/rt-devel/2005-August/007451.html
>> >      As it is 5 years old, it doesn't work well. I'm no RT developer, so
>> it'd take a while to
>> >      figure out what needs to be changed, so my question is, would
>> anyone out there be able to
>> >      update this script to work with a more current version of RT (as of
>> emailing, 3.8.8). There
>> >      really only is one error, so I'm hoping it wouldn't take too long.
>> >      The one warning and one critical error I get are:
>> >
>> >        [Thu Jul 8 19:00:13 2010] [warning]: Use of inherited AUTOLOAD
>> for non-method
>> >        RT::User::LdapConnect() is deprecated at [3]updateldap.pm line
>> 70. ([4]updateldap.pm:70)
>> >
>> >        [Thu Jul 8 19:00:13 2010] [crit]: Can't call method "_Accessible"
>> on an undefined value at
>> >        /usr/local/share/perl/5.10.0/DBIx/SearchBuilder/Record.pm line
>> 423.
>> >        (/opt/rt3/lib/RT.pm:382)
>> >
>> >        Can't call method "_Accessible" on an undefined value at
>> >        /usr/local/share/perl/5.10.0/DBIx/SearchBuilder/Record.pm line
>> 423.
>> >
>> >      Thanks for the help.
>> >      Jonah Hirsch
>> >      -----------------------
>> >
>> > References
>> >
>> >    Visible links
>> >    1. mailto:crazydog115 at gmail.com
>> >    2.
>> http://lists.bestpractical.com/pipermail/rt-devel/2005-August/007451.html
>> >    3. http://updateldap.pm/
>> >    4. http://updateldap.pm:70/
>>
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