[Rt-devel] Requestor attributes in ticket search results

[Ruslan Zakirov]

2010/3/9 Jérôme Charaoui <jcharaoui at cmaisonneuve.qc.ca>:
> Hi,
>
> I'm looking to have RT display a selection of essential requestor
> attributes (ie. WorkPhone) in a column on the ticket search result
> page(s). I understand that the current stable version, RT 3.8.7, can't
> do this.
>
> I haven't dug in very deep into the code, but I understand that some
> important modifications might need to be made to make this happen.
>
> So before going any further, I'd like to know:
>
> 1) Is this functionality already planned for a future version?

no, it's not planned or implemented.

> 2) From someone who's more familiar with the internals of RT, is this
> even reasonable to attempt considering the extra overhead of creating
> and maintaining a potentially large custom patch?

It's not that hard to implement. Find ColumnMap files in share/html dir.

-- 
Best regards, Ruslan.