[Rt-devel] Requestor attributes in ticket search results

[Kevin Falcone]

On Tue, Mar 09, 2010 at 03:26:31PM -0500, Jérôme Charaoui wrote:
> Hi,
> 
> I'm looking to have RT display a selection of essential requestor
> attributes (ie. WorkPhone) in a column on the ticket search result
> page(s). I understand that the current stable version, RT 3.8.7, can't
> do this.
> 
> I haven't dug in very deep into the code, but I understand that some
> important modifications might need to be made to make this happen.
> 
> So before going any further, I'd like to know:
> 
> 1) Is this functionality already planned for a future version?

I'm unaware of any plans

> 2) From someone who's more familiar with the internals of RT, is this
> even reasonable to attempt considering the extra overhead of creating
> and maintaining a potentially large custom patch?

If a clean patch was proposed, we'd look at folding it into trunk.

-kevin
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