[Rt-devel] Pulling data on ticket transactions - what's the best method?

[Allen]

> I’m in the process of writing a small script to pull data on ticket transactions in order to find the time worked

Have you looked at the timeworked.pl , Version 0.03  2009-08-21, by
Fran Fabrizio, UAB CIS, and Drew Barnes that reports minutes worked
per person per ticket in a given time period for one or more queues?

They released it on the mailing list last year. It uses standard DBI
searchbuilder querying to find the transactions. No hitting the
database directly.

A