[Rt-devel] Pulling data on ticket transactions - what's the best method?

[Rhys Hanrahan]

Looks very promising, thanks for this!  I'm hoping that RT's external
methods and properties won't change much in the future.

I'm also a little concerned about the prolonged execution time.  This
seems to take a couple of seconds to execute on my RT machine, compared
to the instantaneous page load (viewing via LAN) of the PHP script.  I'm
hoping that by adding extra limit()'s I can reduce the transactions
result set, and hence, execution time.

-----Original Message-----
From: Allen [mailto:allen+rtlist at crystalfontz.com] 
Sent: Friday, 12 March 2010 8:51 AM
To: Rhys Hanrahan; rt-devel at lists.bestpractical.com
Subject: Re: [Rt-devel] Pulling data on ticket transactions - what's the
best method?

> I'm in the process of writing a small script to pull data on ticket
transactions in order to find the time worked

Have you looked at the timeworked.pl , Version 0.03  2009-08-21, by
Fran Fabrizio, UAB CIS, and Drew Barnes that reports minutes worked
per person per ticket in a given time period for one or more queues?

They released it on the mailing list last year. It uses standard DBI
searchbuilder querying to find the transactions. No hitting the
database directly.

A