[Rt-devel] RT SelfService Customizations

[Andre Mello]

Thanks for the response.

Are you able to elaborate more on what I would need to change though?

Would it be easier if I modified the main RT page (index.html) instead?  If
so, I would like to remove the "Tools", "Configuration", "Preferences" and
"Approval" links for a particular user.  Can you let me know what would be
involved in this task?

Thank you,
Andre

-----Original Message-----
From: rt-devel-bounces at lists.bestpractical.com
[mailto:rt-devel-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Monday, 29 March 2010 11:31 PM
To: rt-devel at lists.bestpractical.com
Subject: Re: [Rt-devel] RT SelfService Customizations

On Mon, Mar 29, 2010 at 03:36:35PM +1000, Andre Mello wrote:
>    Hi All,
> 
> 
> 
>    I'm fairly happy with the Self Service page.  However I would like to
add the following
>    functionality to it through code customizations:
> 
> 
> 
>    -          Ability to create and save advanced searches from the Self
Service page
>    -          Ability to show a dashboard in the Self Service page

Neither of these is a straightforward change

>    -          Prevent users from re-opening a `resolved' ticket

You're aware of the Scrip that reopens tickets on Replies?
Also, you'd have to overlay and hack SelfService's Update.html for this

-kevin

> 
>    Could someone guide me through which pages I need to modify for this
and the approach I should
>    take?
> 
> 
> 
>    I just need RT users to raise their own tickets, update their own
tickets and report only on
>    their own tickets.  Eventually I would also like to add a FAQ page to
the Self Service page.
> 
> 
> 
>    Regards,
> 
>    Andre
> 
> 

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