[Rt-devel] RT SelfService Customizations

[Kevin Falcone]

On Mon, Mar 29, 2010 at 03:36:35PM +1000, Andre Mello wrote:
>    Hi All,
> 
> 
> 
>    I'm fairly happy with the Self Service page.  However I would like to add the following
>    functionality to it through code customizations:
> 
> 
> 
>    -          Ability to create and save advanced searches from the Self Service page
>    -          Ability to show a dashboard in the Self Service page

Neither of these is a straightforward change

>    -          Prevent users from re-opening a `resolved' ticket

You're aware of the Scrip that reopens tickets on Replies?
Also, you'd have to overlay and hack SelfService's Update.html for
this

-kevin

> 
>    Could someone guide me through which pages I need to modify for this and the approach I should
>    take?
> 
> 
> 
>    I just need RT users to raise their own tickets, update their own tickets and report only on
>    their own tickets.  Eventually I would also like to add a FAQ page to the Self Service page.
> 
> 
> 
>    Regards,
> 
>    Andre
> 
> 

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