[Rt-devel] open new ticket on reply/comment by webui

Loos, Christian CLoos at netcologne.de
Fri Nov 19 05:13:24 EST 2010


if you reply or comment to a new ticket in the webui,
the status selectbox value is set to open.

Some of your users don't like this.

How about remove this function, so the admin can setup an scrip
to open the ticket if necessary.
Or make this an config option (admin or user).


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