[Rt-devel] open new ticket on reply/comment by webui

Emmanuel Lacour elacour at easter-eggs.com
Fri Nov 19 05:19:58 EST 2010

On Fri, Nov 19, 2010 at 11:13:24AM +0100, Loos, Christian wrote:
> Hi,
> if you reply or comment to a new ticket in the webui,
> the status selectbox value is set to open.
> Some of your users don't like this.
> How about remove this function, so the admin can setup an scrip
> to open the ticket if necessary.
> Or make this an config option (admin or user).

look at share/html/Ticket/Update.html:

 if ($DefaultStatus eq 'new'){

comment this code ;)

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