[Rt-devel] open new ticket on reply/comment by webui

[Emmanuel Lacour]

On Fri, Nov 19, 2010 at 11:13:24AM +0100, Loos, Christian wrote:
> Hi,
> 
> if you reply or comment to a new ticket in the webui,
> the status selectbox value is set to open.
> 
> Some of your users don't like this.
> 
> How about remove this function, so the admin can setup an scrip
> to open the ticket if necessary.
> Or make this an config option (admin or user).
> 

look at share/html/Ticket/Update.html:

 if ($DefaultStatus eq 'new'){
     $DefaultStatus='open';
 }

comment this code ;)