[Rt-devel] Question about rt-extension-extractcustomfieldvalues design

[Todd Chapman]

What populates RequestingUnit? You are probably not using
ExtractCustomFieldValues for that.

On Mon, Oct 25, 2010 at 10:04 AM, Francis L Fabrizio <fabrizio at uab.edu>wrote:

>  Unless I misunderstand what you are asking, I think this actually does
> work.  Here’s part of a template I did yesterday:
>
>
>
> -----------------
>
> This unowned ticket has just been assigned to the {
>
> if ($Transaction->Type eq "Create") {
>
>      $OUT .= $Ticket->FirstCustomFieldValue("RequestingUnit");
>
>    } else {
>
>      $OUT .= $Transaction->NewValue();
>
>    }
>
> } Area of Responsibility.  Please review this ticket and take or assign
> ownership as appropriate.
>
> -------------------
>
>
>
> The RequestingUnit value gets populated appropriately when doing a Create
> transaction, which means that the call to FirstCustomFieldValue() worked.
>
>
>
> Is that not what you are trying to do?
>
>
>
> -Fran
>
>
>
> PS – The purpose of my template is to notify certain people when
> RequestingUnit is first populated or is changed, hence the branching logic.
> I think I had to call NewValue() in the case of a CustomField transaction
> because FirstCustomFieldValue was giving me the old value instead of the new
> one… I can’t quite recall, but in any case, calling FirstCustomFieldValue()
> from a template appears to be working fine.
>
>
>
>
>
> *From:* rt-devel-bounces at lists.bestpractical.com [mailto:
> rt-devel-bounces at lists.bestpractical.com] *On Behalf Of *Todd Chapman
> *Sent:* Sunday, October 24, 2010 10:57 AM
> *To:* RT developers
> *Subject:* [Rt-devel] Question about rt-extension-extractcustomfieldvalues
> design
>
>
>
> Is there some reason extractcustomfieldvalues does it's work in Commit
> instead of Prepare? I would think it fairly common to want to use {
> $Ticket->FirstCustomFieldValue('foo') } in email templates, but
> since extractcustomfieldvalues does it's work in Commit and the templates
> are evaulated in Prepare, even scrip ordering doesn't make this possible.
>
>
>
> Thanks.
>
>
>
> -Todd
>
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