[Rt-devel] Search problem 'Unowned Tickets'

Kevin Falcone falcone at bestpractical.com
Fri Sep 3 08:39:12 EDT 2010

On Wed, Sep 01, 2010 at 03:48:08PM +0200, Björn Schulz wrote:
> Hi list,
> at the 'RT at a glance' page is a search 'Unowned Tickets' available.
> The search is
> Owner = 'Nobody' AND (  Status = 'new' OR Status = 'open' )
> The result shows '20 newest unowned tickets' but if the user has no
> rights to see some of the tickets the result will maybe show only 5
> Tickets. So the user can't see a new ticket in his queue because it
> is the 21th ticket in an only partialy visible ticketlist.
> Hope it is cleare what I mean.
> I know the workaround with own saved searches but this is not clear
> for new rt users. In my case they 'lost' tickets.

I suspect you want to read about the UseSQLForACLChecks config option,
particularly the beta nature of the code, but it should do what you

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