[Rt-devel] [PATCH]: Show only the Queues that have open tickets in them

[Andreas Marschke]

Thanks for the heads up. 

I'm looking forward to 4.0. Hope it lands soonish. 
I too have a fork of rt at github. There are misc-fixes and things I
noticed could be better. It will probably grow over time. 
Is there any actual policy for pull request or peer-review from core
people? Or people who are deeper into RT than myself?

On Mon, Feb 28, 2011 at 09:49:26PM +0500, Ruslan Zakirov wrote:
> Hello,
> 
> It can live as a patch for 3.8. It sure wouldn't be in 3.8 core. It
> wouldn't be in 4.0.0 as it's a feature and we're in features freeze.
> We already have similar code in "4.2/queue-summary-refactoring" branch
> for RT 4.2 (may be 4.0.1) that does what your patch does, but also
> hides columns with all zeros and makes it configurable by users in the
> Web UI.
> 
> On Mon, Feb 28, 2011 at 7:13 PM, Andreas Marschke
> <xxtjaxx at googlemail.com> wrote:
> > Hi everyone!
> >
> > This is my first patch so please be gentle and tell me where I went
> > wrong.
> > This Patch applies to 3.8.8 and should in theory also appoly for
> > 3.8.10. It was tested on a Debian system with a rt3.8.8 installed.
> >
> > In larger environments with lots of customers and a queue-per-customer
> > strategy for managing incoming tickets, RTs QueueSummary is becoming
> > an issue.
> >
> > Suppose you have an instance of RT v3.8.8 with about 20-30
> > queues. Going through these as a single dispatcher just to look for
> > that one ticket that came this morning is a big work load for really
> > minimal benefit. Therefore I patched share/html/Elements/QueueSummary
> > to show only those Queues that have an open or new ticket in them.
> >
> > I believe more than just a few people here do have had this experience
> > or had reports of it at their companies.
> >
> > I would appreciate any feedback you have about it.
> >
> > --
> > Cheers,
> >
> > Andreas Marschke
> >
> > _______________________________________________
> > List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
> -- 
> Best regards, Ruslan.

-- 
Cheers,

Andreas Marschke