[Rt-devel] [PATCH]: Show only the Queues that have open tickets in them

Ruslan Zakirov ruz at bestpractical.com
Mon Feb 28 11:49:26 EST 2011


It can live as a patch for 3.8. It sure wouldn't be in 3.8 core. It
wouldn't be in 4.0.0 as it's a feature and we're in features freeze.
We already have similar code in "4.2/queue-summary-refactoring" branch
for RT 4.2 (may be 4.0.1) that does what your patch does, but also
hides columns with all zeros and makes it configurable by users in the
Web UI.

On Mon, Feb 28, 2011 at 7:13 PM, Andreas Marschke
<xxtjaxx at googlemail.com> wrote:
> Hi everyone!
> This is my first patch so please be gentle and tell me where I went
> wrong.
> This Patch applies to 3.8.8 and should in theory also appoly for
> 3.8.10. It was tested on a Debian system with a rt3.8.8 installed.
> In larger environments with lots of customers and a queue-per-customer
> strategy for managing incoming tickets, RTs QueueSummary is becoming
> an issue.
> Suppose you have an instance of RT v3.8.8 with about 20-30
> queues. Going through these as a single dispatcher just to look for
> that one ticket that came this morning is a big work load for really
> minimal benefit. Therefore I patched share/html/Elements/QueueSummary
> to show only those Queues that have an open or new ticket in them.
> I believe more than just a few people here do have had this experience
> or had reports of it at their companies.
> I would appreciate any feedback you have about it.
> --
> Cheers,
> Andreas Marschke
> _______________________________________________
> List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel

Best regards, Ruslan.

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