[Rt-devel] RT custom statuses

[Jeff Voskamp]

On 06/28/2011 11:31 AM, Baca, Anthony wrote:
> Hello,
> I'm currently running RT 4.0. Right now, I'm looking for a way to 
> create custom statuses for tickets. I've tried changing the SiteConfig 
> file as described here: 
> _http://requesttracker.wikia.com/wiki/CustomStatuses_ . Yet, I still 
> haven't had any luck. I'm assuming there is a different way to 
> configure RT 4 compared to RT 3.8, I just haven't found anything on 
> the subject. If you would be able to point me in the right direction, 
> that would be great!
> Thanks,
> --Anthony Baca
>
Have you actually read the entire (or at least appropriate sections) of 
RT_Config.pm?  There's a lot of in-line docs on custom statuses and work 
flows.

Jeff
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