[Rt-devel] Attachments are getting deleted on CF value change (Bug? Feature?)

Thomas Sibley trs at bestpractical.com
Mon Mar 28 09:56:20 EDT 2011

Hi Alex,

On 25 Mar 2011 10:55, Alexander Finger wrote:
> Hi,
> I have a Queue (Test) for which "Everyone" has the right to create tickets.
> The Requestor has then the right to CommentOntTicket, SeeCustomField,
> SeeQueue and ModifyCustomField, ModifyTicket.
> I have two custom fields, one "enter one value" (VALUE) and one
> "upload multiple files" (FILES).
> I created a user which is privileged but nothing else.
> This user can, as everyone, create a Ticket and set VALUE as well as
> upload a file into FILE.
> As Requestor he can afterwards access his ticket and modify the custom fields.
> Now: If he makes any change on the custom fields (eg change VALUE),
> the attachment of FILE gets deleted.
>  I don't understand why any change in any custom field can imply that
> an attachment gets thrown away. This happens for single file uploads
> as well as for multiple files. If there are more than one
> attachment-custom fields, all attachments get thrown away.
> First of all that looks to be a bug, to me (but I might be terribly
> wrong and have done a stupid mistake which I don't see).
> Second, the kinky part of this is that anyone with full admin
> privileges on the queue can do the modifications and the attachments
> will NOT be deleted (eg any superuser).

The distinction between superusers and normal users here is odd.

> P.S.: This happens in RT 3.8.4 as well as in 4.0rc7

Can you reproduce simply on a fresh database using 4.0rc7?


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