[rt-devel] Auto Resolved

[Andy Jewell]

You probably need to use the REST api to query and then update tickets with your custom status in a perl script. Call this script from cron.daily to keep it rolling.

Sent from my iPhone

On 14 Jun 2012, at 21:07, "Ajunpreet Singh" <ajunpreet at gmail.com> wrote:

> I have a custom Status, I want it so that if it stays in this custom state for 2 weeks then I want the status to change automatically to resolved.
> I think this might be possible using cron, but Im not sure where to start. 
> Thanks
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