[rt-devel] Bug in RT-IR3.0.0rc1 with RT4.0.5

[Kevin Falcone]

On Fri, Mar 16, 2012 at 04:04:49PM -0400, David Moreau Simard wrote:
> I've come across a bug while doing a test drive of the release
> candidate of RT-IR3.
> 
> The error I get is:
> Can't locate object method "query_iterator" via package
> "Net::Whois::RIPE" at /opt/rt4/local/plugins/RT-IR/lib/RT/IR.pm line
> 463.
> 
> I've seen this error at two different places:
> - When you use the built-in WHOIS tool (Ex: http://domain.tld/RTIR/Tools/Lookup.html?ticket=15&type=host&q=host.tld)
> - When you click on "Test e-mail" in the scripted action by IP
> address tool (Ex:
> http://domain.tld/RTIR/Tools/ScriptedAction.html?loop=IP)
> 
> I've looked around and saw the same missing object method error
> around but for lookup.html instead so I thought I should bring this
> to your attention.
> 
> I haven't tried yet downgrading Net::Whois::RIPE.

You need to downgrade.

From the RTIR README:

REQUIRED PACKAGES:
------------------

o RT 4.0.0 or later, configured, installed and tested.
o   Net::Whois::RIPE 1.31 or OLDER, later versions broke
    backwards compatibility
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