[rt-devel] problem with dashboard mail in outlook after upgrade from 3.8.13 to 4.0.7

Christian Loos cloos at netcologne.de
Mon Oct 1 08:32:39 EDT 2012


I recently upgraded our RT from 3.8.13 to 4.0.7.
After that if I view an dashboard mail in Outlook (2003) there are the
vertical scrollbars missing. If you have many objects within an
dashboard you can't see anything.
I checked the html source and the content is there.
As we don't changed the dashboard or the Outlook version I think there
must be an problem within the dashboard html rendering that changed with
RT 4.0 and break outlook mail display.
The problem occurs with dashboards containing result list, charts and
both of them.

I noticed the following problems with the dashboard html rendering:
* in share/html/Search/Elements/Chart the href values are not quoted
* in share/html/Search/Elements/Chart the src value of the img tag isn't
fully url escaped (maybe /share/html/Elements/QueryString should return
an '$amp;' instead of an '&')
* an closing div is missing but I don't know where
* the closing body and html tags are missing within the mail (but they
where missing in RT 3.8 too and didn't make any trouble)

I will try to fix some problems to test if this makes Outlook happy
but maybe some out there already know the problem and can help fixing this.


PS: the dashboard mail looks ok in Thunderbird but force my users to use
Thunderbird isn't an option for me ;-)

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