[rt-devel] Correspond mail sent more than once

Thu Jun 6 13:52:23 EDT 2013

On Wed, Jun 05, 2013 at 12:30:15AM -0700, evgenyk wrote:
> The system is working without any problem for more than an year, but now i
> encounter strange problem - sometimes correspond email sent more than once.
> It happened only couple of times for different tickets in different queues.
> I can see in log, that the same script run 3-4 times at the same time.

Your log contains Scrips being run on at least 3 different Tickets.
Can you narrow this to a single ticket/transaction combination?

Alternatively, providing the message-id headers from your duplicated
mail should point out the culprits.

-kevin

> For example:
> /Jun  4 09:06:49 wiki RT:
> <rt-4.0.5-22075-1370326009-90.1918-35-0 at example.com> #1918/57799 - Scrip 35
> 8 Notify Admin CC on status (/opt/rt4/sbin/../lib/RT/Action/Send
> Email.pm:301)
> Jun  4 09:06:49 wiki RT:
> <rt-4.0.5-22075-1370326009-90.1918-35-0 at example.com> No recipients found.
> Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352)
> Jun  4 09:06:49 wiki RT:
> <rt-4.0.5-22075-1370326009-1656.1918-10-0 at example.com> #1918/57799 - Scrip
> 10 On Resolve Notify Requestors (/opt/rt4/sbin/../lib/RT/Action/S
> endEmail.pm:301)
> Jun  4 09:06:49 wiki RT:
> <rt-4.0.5-22075-1370326009-1656.1918-10-0 at example.com> sent  To:
> EvgenyK at XXXXXXX.com (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:332)
> Jun  4 09:07:13 wiki RT:
> <rt-4.0.5-21145-1370326033-1542.1918-5-0 at example.com> #1918/57802 - Scrip 5
> On Correspond Notify AdminCcs (/opt/rt4/sbin/../lib/RT/Action/Se
> ndEmail.pm:301)
> Jun  4 09:07:13 wiki RT:
> <rt-4.0.5-21145-1370326033-1542.1918-5-0 at example.com> No recipients found.
> Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352)
> Jun  4 09:07:13 wiki RT:
> <rt-4.0.5-21145-1370326033-1908.1918-7-0 at example.com> #1918/57802 - Scrip 7
> On Correspond Notify Other Recipients (/opt/rt4/sbin/../lib/RT/A
> ction/SendEmail.pm:301)
> Jun  4 09:07:13 wiki RT:
> <rt-4.0.5-21145-1370326033-1908.1918-7-0 at example.com> No recipients found.
> Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352)
> Jun  4 09:07:13 wiki RT:
> <rt-4.0.5-21145-1370326033-1139.1918-6-0 at example.com> #1918/57802 - Scrip 6
> On Correspond Notify Requestors and Ccs (/opt/rt4/sbin/../lib/RT
> /Action/SendEmail.pm:301)
> Jun  4 09:07:13 wiki RT:
> <rt-4.0.5-21145-1370326033-1139.1918-6-0 at example.com> sent  To:
> EvgenyK at XXXXXXX.com Cc: team-t4-group at XXXXXXX.com (/opt/rt4/sbin
> /../lib/RT/Action/SendEmail.pm:332)
> Jun  4 09:07:14 wiki RT:
> <rt-4.0.5-21172-1370326034-302.1918-5-0 at example.com> #1918/57804 - Scrip 5
> On Correspond Notify AdminCcs (/opt/rt4/sbin/../lib/RT/Action/Sen
> dEmail.pm:301)
> Jun  4 09:07:14 wiki RT:
> <rt-4.0.5-21172-1370326034-302.1918-5-0 at example.com> No recipients found.
> Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352)
> Jun  4 09:07:14 wiki RT: <rt-4.0.5-21172-1370326034-21.1918-7-0 at example.com>
> #1918/57804 - Scrip 7 On Correspond Notify Other Recipients
> (/opt/rt4/sbin/../lib/RT/Act
> ion/SendEmail.pm:301)
> Jun  4 09:07:14 wiki RT: <rt-4.0.5-21172-1370326034-21.1918-7-0 at example.com>
> No recipients found. Not sending.
> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352)
> Jun  4 09:07:14 wiki RT:
> <rt-4.0.5-21172-1370326034-850.1918-6-0 at example.com> #1918/57804 - Scrip 6
> On Correspond Notify Requestors and Ccs (/opt/rt4/sbin/../lib/RT/
> Action/SendEmail.pm:301)
> Jun  4 09:07:14 wiki RT:
> <rt-4.0.5-21172-1370326034-850.1918-6-0 at example.com> sent  To:
> EvgenyK at XXXXXXX.com Cc: team-t4-group at XXXXXXX.com (/opt/rt4/sbin/
> ../lib/RT/Action/SendEmail.pm:332)
> Jun  4 09:07:15 wiki RT:
> <rt-4.0.5-22075-1370326035-1817.1918-5-0 at example.com> #1918/57806 - Scrip 5
> On Correspond Notify AdminCcs (/opt/rt4/sbin/../lib/RT/Action/Se
> ndEmail.pm:301)
> Jun  4 09:07:15 wiki RT:
> <rt-4.0.5-22075-1370326035-1817.1918-5-0 at example.com> No recipients found.
> Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352)
> Jun  4 09:07:15 wiki RT:
> <rt-4.0.5-22075-1370326035-1992.1918-7-0 at example.com> #1918/57806 - Scrip 7
> On Correspond Notify Other Recipients (/opt/rt4/sbin/../lib/RT/A
> ction/SendEmail.pm:301)
> Jun  4 09:07:15 wiki RT:
> <rt-4.0.5-22075-1370326035-1992.1918-7-0 at example.com> No recipients found.
> Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352)
> Jun  4 09:07:15 wiki RT:
> <rt-4.0.5-22075-1370326035-283.1918-6-0 at example.com> #1918/57806 - Scrip 6
> On Correspond Notify Requestors and Ccs (/opt/rt4/sbin/../lib/RT/
> Action/SendEmail.pm:301)
> Jun  4 09:07:15 wiki RT:
> <rt-4.0.5-22075-1370326035-283.1918-6-0 at example.com> sent  To:
> EvgenyK at XXXXXXX.com Cc: team-t4-group at XXXXXXX.com (/opt/rt4/sbin/
> ../lib/RT/Action/SendEmail.pm:332)/
> 
> 
> 
> 
> In other cases the same ticket was updated without any problem and only 1
> email was sent. I cant see any reason why the same scrip should run more
> than once.
> 
> Please advise.
> 
> Thanks,
> Evgeny
> 
> 
> 
> 
> 
> 
> 
> 
> --
> View this message in context: http://requesttracker.8502.n7.nabble.com/Correspond-mail-sent-more-than-once-tp54171.html
> Sent from the Request Tracker - Dev mailing list archive at Nabble.com.
> 
> 
> -- 
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
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