[rt-devel] RT pages without links

CLOSE Dave Dave.Close at us.thalesgroup.com
Wed Oct 30 12:37:24 EDT 2013

I wrote:

> I recently moved our copy of RT 3.8.7 from Fedora 8 to Fedora 19. I
> would have preferred to concurrently upgrade to the latest RT but
> had some problems converting the data base. So in the interest of
> time, I took the simpler approach of just copying the entire
> installation.
> It works, mostly. In fact, the only problem I see is that ticket
> lists on the dashboards are not links. Comparing the old and new
> installations (both are running though DNS leads users to the new
> one), I see almost exactly the same page layout and content. There
> are two obvious differences.
> 1. Font selections are different. This is not critical and the new
> fonts are usable. It's clearly an Apache difference.
> 2. On the default home page, the tickets listed under "highest
> priority" and "newest unowned" are not active links. Comparing the
> page source for old and new installations, it is obvious that the
> href tags are simply not present on the new output. Other items, like
> the queue summary, do have working links as they did before.
> Digging through the source code, I quickly got lost. I can see where
> the collection-as-table class is specified but not where the
> associated variables are added. It seems likely to me that something
> in F19 is confusing RT but thus far I haven't found what. If I could
> see where the variable information was added to the output, I suspect
> I'd see some kind of test that is now getting a different answer and
> that that test would lead me to the solution.
> So, if anyone can tell me the cause of my problem right away, that
> would be much appreciated. But, if not, then a clue on where to look
> in the source code might help almost as much.

I'm surprised and disappointed that no one seems able to help with this
issue. Did I omit something important when describing the problem?
Dave Close

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