[rt-devel] Approvals - Queue change

Matt Smith msmith at gores.com
Thu Dec 11 16:12:20 EST 2014

Current process:
Ticket is entered in Help Desk queue.   Ticket is manually assigned to Approvals queue.
Ticket is approved.  Ticket must be moved back to Help Desk queue.

Where should I start to look if I want to automate the queue change back to the Help Desk queue after the request has been acted upon?


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