[rt-devel] Approvals - Queue change
elacour at easter-eggs.com
Thu Dec 11 16:52:59 EST 2014
Le 11/12/2014 22:12, Matt Smith a écrit :
> Current process:
> Ticket is entered in Help Desk queue. Ticket is manually assigned to
> Approvals queue.
> Ticket is approved. Ticket must be moved back to Help Desk queue.
> Where should I start to look if I want to automate the queue change back
> to the Help Desk queue after the request has been acted upon?
why do you not use the RT approval system:
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