[rt-devel] Creator of transactions on ticket merge

Kai Blöcker kai.bloecker at aptico.de
Wed Mar 12 07:22:12 EDT 2014

Hello everyone,


we have been using RT for quite a while now and are very happy with it. Our
current production server runs 4.0.6 from the Ubuntu 12.10 repositories.


We intend to use our own implementation of a TimeWorkedReport, that happens
to use the same procedure described in
http://requesttracker.wikia.com/wiki/TimeWorkedReport, i.e. based on the
transactions for each ticket. Unfortunately this part of the implementation
strategy does not work:


> 4. Was this transaction entered by the user RT_System?  If so, it is the

> of a merge operation.  Don't count this time and skip to the next

> (The time will be captured elsewhere, under the original user that entered

> if it originally occurred in this time period of interest).


For both the SetLink MergedInto transactions and the SetField TimeWorked
transactions the Creator is the user that made the merge, not RT_SYSTEM. My
question now is: was this behavior changed before or after version 4.0.6? I
could not find a reference to it in the available release notes. Right now
there is no way to automatically ignore the transactions that come with a
merge as they cannot be identified as such. This unfortunately means that
the report can change retroactively and some TimeWorked could be counted


Thank you very much for your answers.

I am looking forward to hearing from you.


Best regards,

Kai Blöcker

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