[rt-devel] Creator of transactions on ticket merge
kai.bloecker at aptico.de
Wed Mar 12 07:22:12 EDT 2014
we have been using RT for quite a while now and are very happy with it. Our
current production server runs 4.0.6 from the Ubuntu 12.10 repositories.
We intend to use our own implementation of a TimeWorkedReport, that happens
to use the same procedure described in
http://requesttracker.wikia.com/wiki/TimeWorkedReport, i.e. based on the
transactions for each ticket. Unfortunately this part of the implementation
strategy does not work:
> 4. Was this transaction entered by the user RT_System? If so, it is the
> of a merge operation. Don't count this time and skip to the next
> (The time will be captured elsewhere, under the original user that entered
> if it originally occurred in this time period of interest).
For both the SetLink MergedInto transactions and the SetField TimeWorked
transactions the Creator is the user that made the merge, not RT_SYSTEM. My
question now is: was this behavior changed before or after version 4.0.6? I
could not find a reference to it in the available release notes. Right now
there is no way to automatically ignore the transactions that come with a
merge as they cannot be identified as such. This unfortunately means that
the report can change retroactively and some TimeWorked could be counted
Thank you very much for your answers.
I am looking forward to hearing from you.
Ihre Spezialisten für Netzwerke, Server, VoIP,
TYPO3 und IT-Trainings -> <http://www.aptico.de/> http://www.aptico.de/
<mailto:kai.bloecker at aptico.de> kai.bloecker at aptico.de,
Junior Level Linux Professional - LPIC-1
Zarafa Certified Engineer
aptico GmbH, <x-apple-data-detectors://3/0> Alter Hellweg 60, D-44379
fon: <tel:+49%20231%20185%2085-20> +49 231 185 85-20, fax:
<tel:+49%20231%20185%2085-25> +49 231 185 85-25
Amtsgericht Dortmund: HRB 15084, Geschäftsführer:
Dipl. Ing. Hartmut Müller, Rudolf Slabe (MA), Tim Skopnik
-------------- next part --------------
An HTML attachment was scrubbed...
More information about the rt-devel