[rt-devel] Change in source code

Marisol Rojas mrojas at tekprovider.net
Fri Jan 16 12:32:10 EST 2015

Hi Mark,

excellent can already see the changes reflected.

Thanks, Greetings !!



De: Marcos Orallo [mailto:marcosorallo at gmail.com] 
Enviado el: jueves, 15 de enero de 2015 03:11 p.m.
Para: Marisol Rojas
CC: rt-devel at lists.bestpractical.com
Asunto: Re: [rt-devel] Change in source code


Hi Marisol,

It sounds like you didn't delete the Mason cache, usually in /opt/rt4/var/mason_data/obj.
You can follow the instructions here: http://requesttracker.wikia.com/wiki/CleanMasonCache

Also, to prevent your changes to be overwritten by RT updates in the future, you would probably want to implement your changes as a local file.
You have to copy Create.html from /opt/rt4/share/html/Ticket/ to /opt/rt4/local/share/html/Ticket/

RT will always load the local files instead of the default ones. More info here: http://requesttracker.wikia.com/wiki/CustomizingWithLocalDir




2015-01-15 19:07 GMT+01:00 Marisol Rojas <mrojas at tekprovider.net>:


Good Day, I am writing because we are testing with RT to begin to implement it in the company, but we are looking at the possibility of using code to change the arrangement of the interface discharge of a new case. According have identified the file to modify is located in the Ticket / create.html, which we have made changes to the text, but to save the file or overwrite the file and enter the RT implementing the modifications made are not displayed.

So what we want to see if they can guide us in how is the proper way to make changes to the code and see it reflected in the web interface of RT, and if there is any way to bind options for a custom field with a field other than custom and preset at RT.

In advance thank you, we wait for your reply.

Greetings !!






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