[rt-devel] questions regarding limit attachment size

Emmanuel Lacour elacour at easter-eggs.com
Tue May 12 13:04:12 EDT 2015

Le 12/05/2015 17:53, Jesse Vincent a écrit :
> Indeed it would, though there's still the case of asynchronous ticket creation (by mail, for example) to consider. The original design intent was that RT should try hard to lose as little data as possible, so we wanted to accept tickets submitted by users, even if we weren't capable of storing large attachments they sent.

but user can already get a bounce if it exceeds mta size limit. So why 
RT shouldn't do the same?

I didn't use MaxAttachmentSize, except ensuring that it's ok with my 
mta/db settings (this mta/rt relation would be nice to add in RT docs).

I think rt is missing a MaxMessageSize which will be a limit on the 
total mail size. Maybe two options, one for incomming emails, one for 
the web UI.

The most wanted is on the web UI side, RT should really limit the mail 
size before sending it to the mta so a proper message could be printed 
back on the web ui as soon as possible (rather than reccording the mta 
error message in ticket history).

my 2 cents ;)

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