[rt-devel] questions regarding limit attachment size

Jesse Vincent jesse at bestpractical.com
Tue May 12 16:40:54 EDT 2015

> On May 12, 2015, at 10:04 AM, Emmanuel Lacour <elacour at easter-eggs.com> wrote:
> Le 12/05/2015 17:53, Jesse Vincent a écrit :
>> Indeed it would, though there's still the case of asynchronous ticket creation (by mail, for example) to consider. The original design intent was that RT should try hard to lose as little data as possible, so we wanted to accept tickets submitted by users, even if we weren't capable of storing large attachments they sent.
> but user can already get a bounce if it exceeds mta size limit. So why RT shouldn't do the same?

Different philosophy. When a user sends us email asking for help, I would rather be as friendly to them as possible. Ideally, RT should support both configurations.


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