[rt-devel] RT 4.4.0rc1 released

Shawn Moore shawn at bestpractical.com
Sun Nov 8 17:25:16 EST 2015

Hi Arkadiusz,

On 2015年11月3日 at 16:09:01, Arkadiusz Miśkiewicz (arekm at maven.pl) wrote:
> On Tuesday 03 of November 2015, Shawn Moore wrote:
> > * Attachments can now be stored outside of the database either on disk, in
> > Dropbox, or on Amazon S3. Attachments can also be directly served from
> S3.
> I assume shredder supports removing things from external sources, too?
> Nevermind... just found in docs that "This feature is not currently compatible
> with RT's shredder tool; attachments which are shredded will not be removed
> from external storage.”

I’d love for this to work. I don’t see any reason why we couldn’t make it work (it just requires that we delete the file from external storage only after _all_ references to it are shredded).

We figured better to ship the useful feature rather than wait for the next major release cycle to refine and perfect it. :)

> > * The mailgate has been completely redesigned and modernized.
> Were [rt-bugs #31065] and [rt-bugs #31064] fixed? (don't see these in
> changelog on git master)

I encourage you to test them again, as we did completely reimplement the mailgate using a better design. In particular failure handling has been improved, so I wouldn’t be surprised if either of those tickets were fixed.

> Would be also nice if "Ticket creation failed ... No permission to create
> tickets in the queue" bounces were customizable.

Agreed! I made a ticket for this for you: https://issues.bestpractical.com/Ticket/Display.html?id=31457

> In our setup we revoke access to rt for all users who send spam... and then we
> get new spam from these users to our $OwnerEmail address because rt sends "No
> permission..." errors to owner :-/
> Option to ignore such emails (to disabled users) or bounce to sender (instead
> to owner) would be nice.

Made a ticket for this as well: https://issues.bestpractical.com/Ticket/Display.html?id=31458

Thank you for your feedback!

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