[rt-devel] Populating Custom Fields via Template

[Jannae Jacks]

And I just re-read the documentation and figured it out. :) So, nevermind!

FYI, if anyone is still struggling with this silently, custom fields are
available as part of the "create ticket" action.

https://docs.bestpractical.com/rt/4.4.0/RT/Action/CreateTickets.html

All you need to do is say:

CF-name of your field: something something

And it works like a charm.

On Sat, Mar 19, 2016 at 4:34 PM, Jannae Jacks <jannae at nyu.edu> wrote:

> Any ideas on this? Appreciate any assistance, including other ideas if
> this is not possible.
>
> Thanks!
>
> On Fri, Mar 11, 2016 at 4:43 PM, Jannae Jacks <jannae at nyu.edu> wrote:
>
>> Hi all,
>>
>> I am curious if it is possible to add custom field values when creating
>> tickets via templates. I know that the ticket object is available, but it
>> seems to be in a very limited capacity.
>>
>> This doesn't seem to work:
>>
>> { $Ticket->AddCustomFieldValue(Field => 'MyCField', Value => 'MyCValue',
>> RecordTransaction => 1 ); }
>>
>> And neither does this:
>>
>> { $self ->Ticket->AddCustomFieldValue(Field => 'MyCField', Value =>
>> 'MyCValue', RecordTransaction => 1 ); }
>>
>> Any ideas?
>>
>> Thanks!
>>
>> --
>> Jannae Jacks
>> Senior Network Security Analyst, Technology Security Services
>> New York University, Information Technology
>> 726 Broadway, 2nd Floor, New York, NY 10003
>> http://www.nyu.edu
>>
>
>
>
> --
> Jannae Jacks
> Senior Network Security Analyst, Technology Security Services
> New York University, Information Technology
> 726 Broadway, 2nd Floor, New York, NY 10003
> http://www.nyu.edu
>



-- 
Jannae Jacks
Senior Network Security Analyst, Technology Security Services
New York University, Information Technology
726 Broadway, 2nd Floor, New York, NY 10003
http://www.nyu.edu
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-devel/attachments/20160319/29f2106c/attachment.html>