[rt-users] Template Problems

Stephen J. Lawrence Jr. stephenl at examen.com
Tue Apr 18 11:13:15 EDT 2000

Hello, I am receiving the following message when a ticket is created:

The specified template is missing or inaccessable.
 However, the custom content which was supposed to fill the template was:

-------------------------------------------- Managed by Request Tracker

I have copied each of the generic_templates into
/usr/local/rt/etc/templates/queues/helpdesk but they do not appear to be
working, and the comments/replies/gives do not come with the email response,
just the error message.


Stephen Lawrence
-Support Technician & Webmaster
-Examen, Inc.
-stephenl at examen.com
-916-921-4300 ext. 703

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