[rt-users] Template Problems

[Stephen J. Lawrence Jr.]

Hello, I am receiving the following message when a ticket is created:


The specified template is missing or inaccessable.
 (/usr/local/rt/etc/templates/queues/helpdesk/correspondence)
 However, the custom content which was supposed to fill the template was:


-------------------------------------------- Managed by Request Tracker

I have copied each of the generic_templates into
/usr/local/rt/etc/templates/queues/helpdesk but they do not appear to be
working, and the comments/replies/gives do not come with the email response,
just the error message.

--
Thanks,

Stephen Lawrence
-Support Technician & Webmaster
-Examen, Inc.
-stephenl at examen.com
-916-921-4300 ext. 703