[rt-users] Template Problems

[Jesse]

You should not have needed to copy those templates in by hand. RT
should have done that automatically. are you sure that permissions allow
the RT user to read those templates?

On Tue, Apr 18, 2000 at 08:13:15AM -0700, Stephen J. Lawrence Jr. wrote:
> Hello, I am receiving the following message when a ticket is created:
> 
> 
> The specified template is missing or inaccessable.
>  (/usr/local/rt/etc/templates/queues/helpdesk/correspondence)
>  However, the custom content which was supposed to fill the template was:
> 
> 
> -------------------------------------------- Managed by Request Tracker
> 
> I have copied each of the generic_templates into
> /usr/local/rt/etc/templates/queues/helpdesk but they do not appear to be
> working, and the comments/replies/gives do not come with the email response,
> just the error message.
> 
> --
> Thanks,
> 
> Stephen Lawrence
> -Support Technician & Webmaster
> -Examen, Inc.
> -stephenl at examen.com
> -916-921-4300 ext. 703
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
pgp keyprint:  50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
--------------------------------------------------------------
<lamont> I'm reasonably sure that at least two of the electric blue kangeroos
         I saw were real.