[rt-users] Template Problems

[Stephen J. Lawrence Jr.]

They are set to root:root 555

Jesse wrote:

> You should not have needed to copy those templates in by hand. RT
> should have done that automatically. are you sure that permissions allow
> the RT user to read those templates?
>
> On Tue, Apr 18, 2000 at 08:13:15AM -0700, Stephen J. Lawrence Jr. wrote:
> > Hello, I am receiving the following message when a ticket is created:
> >
> >
> > The specified template is missing or inaccessable.
> >  (/usr/local/rt/etc/templates/queues/helpdesk/correspondence)
> >  However, the custom content which was supposed to fill the template was:
> >
> >
> > -------------------------------------------- Managed by Request Tracker
> >
> > I have copied each of the generic_templates into
> > /usr/local/rt/etc/templates/queues/helpdesk but they do not appear to be
> > working, and the comments/replies/gives do not come with the email response,
> > just the error message.
> >
> > --
> > Thanks,
> >
> > Stephen Lawrence
> > -Support Technician & Webmaster
> > -Examen, Inc.
> > -stephenl at examen.com
> > -916-921-4300 ext. 703
> >
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com
> pgp keyprint:  50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
> --------------------------------------------------------------
> <lamont> I'm reasonably sure that at least two of the electric blue kangeroos
>          I saw were real.

--
Thanks,

Stephen Lawrence
-Support Technician & Webmaster
-Examen, Inc.
-stephenl at examen.com
-916-921-4300 ext. 703