[rt-users] Re: Reply to Ticket, reopens Resolved Messages

[Virginia Beauregard]

> From: Erin Martin <erin at cybertrails.com>
> Subject: [rt-users] Reply to Ticket, reopens Resolved Messages...Over and over and over again
> 
> Whenever a resolved ticket is responded to, it opens it back up, no
> matter how many times it is resolved, it continues to repeat the last
> message over and over again.  Changing the original subject stops it,
> but isn't a fix.

This isn't a bug; it's how RT is implemented.  If someone is commenting on
a ticket, it should not be closed in the ticketing system, because the
issue has clearly not been "resolved" yet.

--
Virginia J. Beauregard                            virginia at texterity.com
UNIX Systems and Network Administrator                   Texterity, Inc.