[rt-users] Duplicate tickets?

[Tim Syratt]

Did it come in through email or from a webui?
from my experience, users constantly accidently double click SEND which
creates two ticket ids.. this would be supported by checking the id
numbers, ie, ticket 1 is 64224 and the second one is 64225 then you can
just about put money on where the problem comes from..
if its from email.. then I'm not really sure, check mail logs and ensure
their not CC'ing it or something basic like that..

HTH.

------------------------------------------------------------
Tim Syratt                                tims at hitzfm.org.au
Dept. Head - Technical                          0409 017 172
89.9 HitzFM Broadcasters Inc.              WWW.HITZFM.ORG.AU
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On Thu, 3 Aug 2000, Randy Millis wrote:

> Anyone ever have RT open up duplicate tickets? The user claims to have
> sent only one request. Any ideas on how I can troubleshoot this?
> 
> --
> Randy Millis
> Network Administrator
> Electrical and Computer Engineering
> University of Calgary
> 2500 University Dr. N.W.
> Calgary, Alberta
> Canada T2N 1N4
> Tel: 403-220-4864  Fax: 403-282-6855
> rmillis at enel.ucalgary.ca
> http://www.enel.ucalgary.ca/
> 
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